Anjouan ALSI-256051+61 2 5801 2020
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Answers without a queue

Reach Winbetz Casino support in the way that suits you

Choose live chat, e-mail or the Australian phone line and reach a person any hour, all day, every week of the year.

Start live chat Minimum deposit A$11. 18+ only. Licence ALSI-256051.
Paid out this week across 556,000+ members
481,877 A$
1,340 Players at the tables right now
Winbetz Casino LLC holds licence ALSI-256051 from the Anjouan Offshore Finance Authority and is independently tested by iTech Labs and SIQ.
The house settles A$22M every week across 11 payment methods, with a personal withdrawal ceiling of A$46,000 per transaction.
Every session and every transaction is protected end-to-end by 256-bit SSL, with disputes handled independently through QUINEL.
Three ways to a person

Which way gets you a person fastest?

Compare the three routes and pick the one built for your question.

Chat with us here
Start live chat on the site for anything urgent, from a stuck withdrawal to a locked login; someone answers within about one minute, day or night.
Open chat
Need to send a document?
Write to [email protected] with attached screenshots or statements; replies land in your inbox within about twenty-four hours, which suits detail over speed.
Write to us
Speak to someone
Call +61 2 5801 2020 (AEST) to talk a payment or account problem through out loud; typical pickup takes about five minutes around the clock.
Call support
Local facts

You are playing from Australia

Australian players get the same round-the-clock desk, priced in Australian dollars and reachable on a local line.

Contact

Australian line+61 2 5801 2020
Support time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Licence

SupervisorAnjouan Offshore Finance Authority, ALSI-256051

Safe play

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Reach out beyond our walls

Step outside the casino when gambling starts costing you more than money. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register are independent of Winbetz Casino and answer at no cost, in confidence, whenever you decide the pattern needs to change.

Gambling Help Online. Counsellors talk things through online, around the clock, with no judgement and no cost attached.

Lifeline Australia. Trained crisis supporters answer calls and messages from anyone in Australia having a hard night.

National Self-Exclusion Register. One request blocks you from every licensed online gambling service in the country for a period you choose.

Learn More
Winbetz Casino desks

Each desk owns its own answers

Matching your message to the right desk keeps it out of the wrong queue and in front of the staff who handle it daily.

Account

General support[email protected]
Verification and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]
Privacy requests[email protected]
Business partnerships[email protected]
When you have lost patience

From unanswered to escalated

Winbetz Casino handles every complaint in order, so nothing gets lost on the way up.

What do I tell support?
Tell the support agent what went wrong, with dates, amounts and any reference numbers, and ask for a written summary you can keep.
Read the reply carefully
Wait for the emailed reply, which lands within 24 hours, then read the outcome and decide whether it resolves your side of things.
A person who owns it
Ask the agent to pass the matter to a senior reviewer if the answer misses the mark, and you get a named person tracking it forward.
Beyond the casino
Escalate to the Anjouan Offshore Finance Authority if the internal steps leave you short, since the regulator oversees this license.

Less back and forth, more answers

Keep the following to hand so the agent can act on your query quickly.

  • Your registered email address
  • Photo ID if verification is pending
  • The payment card image
  • Dates and amounts of the issue
  • Any reference or ticket number
Know who you deal with

Who runs this casino?

This block settles exactly which company stands behind your account and its license.

The operator

Legal nameWinbetz Casino LLC
Company number524618 (Anjouan)
Registered addressBandar Salaam, Mutsamudu

The license

RegulatorAnjouan Offshore Finance Authority
License numberALSI-256051

Written contact

Support email[email protected]
Winbetz Casino details

Read these answers before contacting us

Answering plainly is how we handle support, so the basics sit here in the open.

trustWhy does the licence matter to me here?+
Winbetz Casino LLC holds licence ALSI-256051 from the Anjouan Offshore Finance Authority, and that regulator sits behind every account we open for Australian players. The licence number is the one to quote if you ever take a dispute outside our own desks.
trustWhere do I go if the first answer falls short?+
Ask the same desk again and say plainly what is still unresolved, so a second person reviews it. If that still leaves you short, send the same summary to [email protected], and from there the matter can go to the Anjouan Offshore Finance Authority.
trustWhy would I ask for my data or its deletion?+
You can ask for a copy of what we hold, or ask us to delete it, whenever you want to know or to close that history. Send the request from your registered email address to [email protected], so we can match it to the right account before acting.
trustWhat if I need help at midnight or on a Sunday?+
Support runs around the clock, so midnight, weekends and public holidays are all covered. Live chat and phone are staffed at those hours, and our clock matches AEST, the same time your screen shows.
trustWhy does verifying my documents take about a day?+
Checks usually finish within 32 hours, because photo ID, address proof and the card image are each read against your account details by hand. Sending clear, uncropped pictures on the first attempt is what keeps that inside the usual window.
trustHow long before an agent knows it is my account?+
Give the email address on the account and your full name and date of birth, and an agent can find it at once. We never need your password, so keep it to yourself even if a message seems to come from us.
trustWhy would I shut my account instead of pausing it?+
Closing the account ends access for good, while our deposit, loss and session tools let you step back and return later. Ask for closure through live chat or email, and a self-exclusion on the National Self-Exclusion Register can sit alongside it.
Response times

When someone picks up

Winbetz Casino keeps support staffed through the day and night, so timing rarely gets in the way.

Live chat

Live chat hours24/7 all day
Live chat first replyOne minute
All hours shown inAEST

E-mail

E-mail address[email protected]
E-mail reply24 hours

Phone

Phone number+61 2 5801 2020
Phone waiting timeFive minutes

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