Three papers, one upload

Winbetz Casino Identity Check, Start to Finish

The check exists because our Anjouan licence requires us to know who plays, and most files clear within 32 hours.

Winbetz Casino LLC holds licence ALSI-256051 from the Anjouan Offshore Finance Authority and is independently tested by iTech Labs and SIQ.

Check basics

Your payout is waiting on this check

Skim this when a payment sits pending and you want the short version first.

Who runs the check

Winbetz Casino LLC

Licence behind it

Anjouan Offshore Finance Authority, ALSI-256051

Typical review time

32 hours

Needed by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Order matters

Get your file cleared the first time round

After this you will know exactly which pictures to send and which mistakes to avoid.

Fill the frame fully

The upload screen shows three slots, and the first wants your photo ID. Lay the card flat, fill the frame, keep corners and expiry date readable.

A recent bill with your name

The second slot on your screen asks for proof of address, so open a recent bank letter or utility bill that shows your full name and street address.

Which card digits stay visible?

A card photo slot appears only for card deposits. Show the front, keep your name and the first six and last four digits visible, and hide the middle.

A clear answer by e-mail

A status bar on your screen tracks the queue, and our team confirms the result by e-mail, usually inside 32 hours.

Three papers, one selfie

Match each file to its purpose

Open this when the request comes at sign-up or first deposit and each paper's purpose is unclear.

Photo ID

ConfirmsYour name, face and birth date

Copy must showAll four corners, clear text, no glare

Proof of address

ConfirmsYour current home address

Copy must showFull name, street address, recent date

Payment card image

ConfirmsThat the card is yours

Copy must showFirst six and last four digits

Send the page again, this way

A picture of a screen. A shot of your screen loses the fine lines, the hologram and the printed text that prove the card is real, so our team cannot read it. Lay the card flat and take a real photo Keep flash off and light the surface evenly

Pulled in too close. Corners, edges or a finger across the photo strip away the parts that confirm who you are, so the file is sent back with a note. Fit all four corners inside the frame Rest the document on a dark surface

My name looks different. The name, spelling or date on your paper differs from what you entered when you signed up, which makes the check impossible to clear. Match the spelling on your registration Tell support about a legal name change

Wondering why we ask about your money?

Anjouan Offshore Finance Authority sets the terms of our licence ALSI-256051, and those terms cover money laundering checks. Asking about the money behind a deposit is routine for every player at this point, not a signal that anything about your account looks wrong.

Depending on your case, the verification team could ask for any of these.

Recent bank statements
Payslips from your employer
Proof of a property sale
Records of a savings account
Evidence of an inheritance

Timing the request

Before the money moves, the papers arrive

Tells you exactly which moments put your account into the checking queue.

Am I old enough?

Joining means being 18 or older, so a photo ID may be requested at sign-up or before your first deposit to confirm your age before play begins.

First cash-out queue

Every payout passes a check before it leaves, and the licence requires us to complete it by then, so your first cash-out pauses while papers are reviewed.

Close the gap

When your date of birth, address or name on file does not line up with the ID you sent, our team asks for another document to close the gap.

Wallets new to us

Swapping to a card or wallet we have not seen on your account brings a fresh request, so the new route is confirmed as yours before it is used.

Clear the doubt

Settle the questions holding your payout

The worry we hear most is that one small photo will stall a payout for weeks.

My ID photo got refused, so what happens next?+

Nothing is lost: you simply get a note saying which image failed and why, and a fresh copy fixes it. Most refusals come from glare, a cropped edge or a blurred expiry date. Send the same document again from a steady surface in daylight.

When does Winbetz Casino actually ask for documents?+

Our licence means the check must be complete before your first withdrawal leaves. It can come sooner though, either when you open the account or when the first deposit lands. Either way you will see a clear prompt in your account area, well before you try to cash out.

Will a fresh check be requested months later?+

No, a completed check stays valid for your account. We only return to you if a detail changes, such as an expired ID, a new address or a different payment card. In that case one updated copy is enough and nothing else is reopened.

How long should the review take to finish?+

Around 32 hours is the normal turnaround once everything is readable. Files sent during a busy evening can sit a little longer, and our team emails you the moment the result is in. You can also nudge us in live chat if the wait passes that window.

Is it fine to send pictures taken on my mobile?+

Yes, phone photos work well when the whole document is inside the frame and the text is sharp. Lay it flat, avoid the flash and keep your shadow off the page. Files upload straight from your gallery, so no scanner is needed.

What do I do if my legal name has changed?+

Send the document showing your current name together with the one that links the old name to it, such as a marriage or change certificate. A short line to [email protected] explaining the change helps us match the two. Nothing on your account is frozen while that is sorted.